Instructions

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   Purchase of Air Tickets
Domestic tickets of China Southern Airlines: Counters E01-02 and D35-36

International tickets of China Southern Airlines: Counters N1-2


   Change of Air Ticket
1. If you need to change your ticket, please call the hotline of your airline directly.

2. The limitations and regulations on change of tickets vary among different airlines. Please complete the ticket change formalities according to the regulations of your airline.


   Return of Air Ticket
1. Ticket return may only be handled at the ticket office of the corresponding carrier or its sales agent at the original sales point, place of departure, or travel destination.

2. The ticket fare may only be refunded to the passenger indicated on the ticket or the payer of the ticket.

3. The limitations and regulations on return of tickets vary among different airlines. Please complete the ticket return formalities according to the regulations of your airline.


   Children Ticket
1. A child older than 2 years but younger than 12 years on the date of departure should buy a child ticket.

2. The limitations and regulations on child tickets vary among different airlines. Please buy child tickets according to the regulations of your airline.

3. For domestic flights, a child ticket is offered at 50% price of an adult ticket of the same flight, exempted from airport construction fee, subject to 50% of normal fuel surcharge, and provided with a corresponding seat.

4. For international flights, a child accompanied by an adult is entitled to a fare that equals to 75% of corresponding adult ticket price. Some airlines may have slightly different discounts on some routes. Airport construction fee is exempted, and other taxes should follow airline regulations.

5. Regulations of China Southern Airlines on child and infant passengers:

    (1) Domestic flights: Each adult passenger over 18 years old with civil capacity may take along 2 children under 12 years old at most during a flight.

    (2) Children exceeding the specified number (including those who should buy adult ticket) must be treated as unattended children during flight.


   Infant Ticket
1. A child older than 14 days but younger than 2 years on the date of departure should buy an infant ticket.

2. The limitations and regulations on infant tickets vary among different airlines. Please buy infant tickets according to the regulations of your airline.

3. For domestic flights, an infant ticket is offered at 10% price of an adult ticket of the same flight, exempted from airport construction fee and fuel surcharge, and not provided with a seat.

4. If a separate seat is required for an infant, a child ticket has to be purchased.

5. Each adult passenger is only allowed to take along one infant. Child tickets should be bought for infant passengers exceeding this number.

6. There is a certain limit on the total number of infants on board each flight.


   Tickets for Disabled Soldiers
1. If you have a License of Disabled Soldier, you may dial the airline hotline for booking a ticket directly. Tickets for disabled soldiers can’t be booked online or via a ticket agency.

2. A photocopy of your License of Disabled Soldier is required during booking (only the first page with national emblem and license title and the second page with the photo are required).

3. A ticket for a disabled soldier is offered at 50% price of an adult ticket of the same flight.


   Standby Tickets
Passengers without tickets or those with OPEN tickets (tickets with unconfirmed seat) may queue up at the standby counter of the corresponding airline. If the flight has seats vacated, tickets will be issued and check-in formalities will be handled for the queuing passengers in order.


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