Passenger Instructions

3.3.1 Free Wheelchair Services

Baiyun Airport provides free wheelchair services for passengers with mobility difficulties. Full escort service from "car door" to "cabin door", transfer caring escort service between the terminals and other wheelchair services required by special passengers are available.

3.3.2 Courtesy Stickers Service

"Courtesy stickers" are issued for special passengers. First, as long as staff see the Courtesy stickers on-site, more care and help will be provided; second, passengers with Courtesy stickers can enjoy priority check-in, priority security check, free electric vehicles and priority boarding.

3.3.3 Compassionate Escort Service

Baiyun Airport takes the initiative to provide compassionate escort services for passengers in need. We can provide compassionate escort services from check-in to security check to the boarding gate according to the needs of passengers.

3.3.4 Special passenger transfer guidance service between terminals

Baiyun Airport take the initiative to provide guidance and caring escort services for special passengers who have gone to the wrong terminal; issue small tip cards for transfers between terminals, etc.

(1)Holder of the People’s Liberation Army’s “Military Officer Card”, “Civilian Cadre Card”, “Compulsory Soldier Card”, “Noncommissioned Officer Card”, “Civilian Personnel Card”, “Employee Card”, “Retired Cadre Honor Card”, “Retirement Card for Military Officers”, "Civilian Cadre Retirement Certificate."

(2)Holder of the Chinese People’s Armed Police Force "Police Officer Card", "Civilian Cadre Card", "Commissioned Soldier Card", "Noncommissioned Officer Card", "Civilian Person Card", "Employee Card", "Retired Cadre Certificate of Honor", "Police Officer Retirement Card" ", "Civilian Cadre Retirement Certificate."

(3)Soldiers and their accompanying family members with valid certificates of cadet card of Military Academy (including less than three soldiers themselves)

(1)Guidance：In the departure hall on the two terminals, a sign indicating “Military Personnel Priority According to Law” must be placed in a conspicuous position; employees should be familiar with the relevant content, and must proactively provide on-site guidance services.

(2)Ticketing：The ticket office should check the passenger’s valid identity certificate, give priority to it, and proactively inform the passenger of other preferential services that are “Military Personnel Priority According to Law”; when issuing a ticket for a disabled military passenger, the code of the disabled military passenger should be noted in the system. In case of individual airlines are not authorized, the on-duty staff should patiently explain to passengers, and actively assist passengers with ticket purchase affairs.

(3)Check-in：Military priority check-in counters shall be deployed on-site. The staff shall go through the check-in procedures according to the military personnel’s valid certificate, and stamp a special mark on the boarding pass, and proactively inform passengers of other preferential services.

(4)Security Check：Security check personnel should effectively identify special signs or valid identity certificates of passengers, and proactively provide guidance services and security checks on dedicated security channels.

(5)Boarding：The boarding gates are set up with “Military Personnel Priority According to Law” guidance sign, and the staff will arrange priority boarding when boarding. Passengers who temporarily present valid military certificates can also enjoy the same service.

Passengers should be proactively informed of flight delay information. The staff should do explaining and assist passengers in ticket refunding and changing.

Elderly passengers who are in good health and self-care ability and do not need special care during air travel can be carried as ordinary passengers; If special care is required, the elderly passengers shall be provided with the required services as appropriate. Elderly passengers who are inconvenient to move and unaccompanied shall issue tickets at the ticket office of the carrier's direct selling agency or authorized sales agent, and can enjoy the required services after filling in the relevant information.

(1)First flight of elderly passengers

a.Passengers can call Baiyun Airport's service hotline (020) 96158  24 hours in advance to apply for an appointment service, and the staff will register the detailed information of the elderly passengers taking the flight for the first time. After the completion of the reservation, on the day of flight, the "Accessibility· Love" staff will be waiting at the reserved place to provide compassionate services for the elderly passengers taking the flight for the first time.

b.In the event that elderly passengers who are taking the flight for the first time inquire about boarding issues, the on-site staff shall take the initiative to guide the passengers to the corresponding service counter. If the passenger has not purchased a ticket, the passenger should be guided to the ticket office.

c.The on-site staff is responsible for assisting passengers to go through the check-in procedures, issuing courtesy stickers, and provide caring guidance and warming escort.

d.For passengers with courtesy stickers, the on-site staff must take the initiative to ask their needs and give care and help.

(2)Elderly Passengers with limited mobility

a.Baiyun Airport provides online and on-site reservation services for passengers with limited mobility. The staff will record the reservation information and asks passengers whether they need wheelchairs or other services. After the reservation is successfully completed, on the day of departure, the "Accessibility· Love" staff will provide the passenger with one-stop service from the door to the check-in, security check and boarding.

b.Issue courtesy stickers to elderly passengers with limited mobility, and inform the accompanying personnel of the relevant service procedures.

c.Assist passengers to go through check-in procedures and try to meet their seat needs.

d.Assist elderly passengers with priority security check, and escort passengers to the waiting area of the caring seat when necessary.

e.Provide seamless attention services, staff in all positions should take the initiative to inquire passengers' needs and give timely care and assistance when they see the passengers with courtesy stickers. During boarding time, guide and assist passengers in priority boarding, and complete handover work with the flight crew.

(3)Elderly Passengers with Language Barrier

a.Passengers can call Baiyun Airport's service hotline (020) 96158 24 hours in advance to make an appointment, and the staff will record the reservation information and actively ask the passengers for the services they need. After the completion of the reservation, on the day of flight, the "Accessibility· Love" staff wearing special language badges will provide mobile inquiry services to elderly passengers with language barrier, thus provide care and assistant service.

b.Assist in check-in procedures, guide the elderly passengers to priority security check, and arrange passengers to wait in the caring seat area.

c.The staff wearing special language badges are responsible for reminding passengers to board and guiding passengers to board the aircraft with priority.

d.After the flight takes off, call or SMS to notify the family members of the passengers.

(4)Unaccompanied Elderly Passengers

a.Baiyun Airport provides online and on-site appointment services for unaccompanied elderly passengers. Passengers can call the Baiyun Airport Service Hotline (020) 96158 24 hours in advance to make an appointment. The staff records the reservation information and provides caring services according to the needs of passengers.

b."Accessibility· Love" staff must have high-efficiency recognition capabilities. If the staff finds that elderly passengers are traveling alone, they will issue courtesy stickers to them, and actively help them with check-in procedures or provide other required services.

c.After the flight takes off, call or SMS to notify the family members of the passengers.

d.Under special circumstances, create a "WeChat live broadcast group" for unaccompanied elderly passengers, and their family members can scan the QR code to enter the group and pay attention to the flight dynamics in time.

a.Caring for the elderly passengers, deploying crutches, reading glasses, diapers and other supplies on site, which can be provided in time if necessary.

b.In the process of providing services, the psychological needs of passengers should be understood, and the psychological pressure of elderly passengers should be relieved in time through communication.

c.When the flight is irregular, the elderly passengers should be given special attention, and priority should be given to change, refund, meal and accommodation services.

4.3.1.1 Decline

(1)Children under 5 years old travel alone.

(2)Without the consent of the airline.

(3)Tickets issued in the ticketing department of a non-carrier direct sales agency or a special authorized sales agent.

4.3.1.2 Travel Conditions

(1)Tickets should be issued at the ticket office of the carrier’s direct sales agency or authorized sales agent.

(2)Unaccompanied minor must fill in the "Application for Flight by Unaccompanied Minor" (hereinafter referred to as the "Application for Flight") for reservations and ticket purchases. The handwriting is required to be clear and the application should be signed by the parent or guardian.

(3)Unaccompanied minor can only be allowed to take the flight with a reservation. It is not allowed to boarding in the OPEN state.

(4)Unaccompanied minor should be accompanied by their parents or guardians to the boarding place, and arrange personnel to dock at the place where the children disembark, provide necessary contact information, and leave after the plane takes off.

(1)Departure of Unaccompanied Minor

a.Reservation service is provided for unaccompanied minor. Passengers can call the airline company or Baiyun Airport service hotline (020) 96158 24 hours in advance to make consultation and appointment. The staff records the reservation information of unaccompanied minor. After the reservation is successfully completed, on the day of flight, the "Accessibility ·  Love" staff will provide the passenger with a full-process service.

b.Unaccompanied minor without an appointment will be arranged by the airport or airlines at their discretion, and the "Accessibility· Love" staff will assist the unaccompanied children to go through the check-in procedures.

c.The staff will complete the check-in procedures for unaccompanied minor in need, issue courtesy stickers, and try to meet the seat requirements of unaccompanied minor, and assist in filling in information.

d.The staff shall go through the handover procedures with the parent or guardian who handed over the child, put the documents and certificates together in the information bag, and hang them on the chest of the child.

e.Arrange for unaccompanied minor to wait for the flight in a dedicated area, during which someone will take care of themselves and their information bags.

f.On the event when the flight has received the delay notice and the departure time is to be determined, the "Accessibility· Love" staff should first go to the check-in counter to fill out the "Special Passenger Service Notice" for passengers and the parents are responsible for supervision. When the flight has a clear departure time, go to the departure hall and pick up the unaccompanied minor into the control area of the terminal to wait for the flight.

g.If unaccompanied minor have entered the control area of the terminal, and the flight is temporarily notified of the delay, the waiting hall attendant should contact the parents to report the flight status. After the flight takes off, inform the parents.

h.Unaccompanied minor who are on an overnight alternate flight and the make-up flight was canceled, the staff must contact parents of the children in time, or arrange a hotel, and send someone to take care of them.

i.When boarding the plane, hand over the child and the "flight service form" to the cabin crew chief, and keep a copy at the same time.

(2)Arrival of Unaccompanied Minor

a.The staff obtains flight information in advance and waits at the designated location.

b.After the plane arrives, go through the handover procedures with the flight attendant to check whether the children’s file bag is complete.

c.Guide unaccompanied minor to the arrival exit and assist them in picking up their checked luggage.

d.Handle specific issues with the pick-up person, check the pick-up person’s certificate, and then hand over after confirming that everything is correct. Let the pick-up person sign and keep the receipt.

eIf there is no pick-up person for the unaccompanied minor, the staff should notify the child's parent or guardian, and accompany the unaccompanied minor until the designated person arrives.

(1)When the flight is irregular, a special person should be arranged to take care of the unaccompanied child, and the parent or guardian of the child should be notified of the flight information in time.

(2)When the flight is canceled, the child can also be returned to the parent or guardian of the child.

(1)Infants less than 14 days old and premature babies born less than 90 days are usually not accepted by airlines.

(2)Infants should be carried by adults over 18 years old.

(3)Each adult can only carry one infant purchased the ticket at 10% of the normal fare. Infants in excess of the number should purchase the ticket at 50% of the normal fare and occupy individual seats. Each adult passenger can carry a maximum of 2 (including ) infants to take the flight.

(1)Ticketing：Make warm reminders. First, infants need to purchase air tickets; second, remind passengers that the number of infants on flights is limited and that infant tickets should be purchased as soon as possible.

(2)Check-in：When checking in and processing boarding passes for passengers with infants, try to arrange seats that are easy to get in and out, and distribute courtesy stickers.

(3)Security Check：Adults and infants should be checked separately if possible. Strollers should pass the security check. If they fail to pass the security check equipment, the stroller must be manually inspected and explosives detected.

(4)Boarding：Staff should take the initiative to introduce nursing rooms and other caring services to passengers, and provide passengers with priority boarding services.

Take the initiative to provide necessary assistance to passengers with infants according to the situation, consult passengers' wishes to provide priority boarding services, and ensure that passengers are notified of flight information when flights are delayed.

(1)Unless otherwise specified by the Civil Aviation Administration of China or the carrier, the disabled shall not be refused transportation for disabled passengers who are eligible for boarding on the grounds that their appearance or involuntary behavior may cause offense, annoyance or inconvenience to the crew or other passengers.

(2)Disabled passengers who are not accompanied during transportation but need assistance from others during emergency evacuation are carried on the flight (specifically, passengers with disabilities who use wheelchairs, passengers with severe lower limbs who are not equipped with prostheses, blind passengers, passengers with service dogs, and mentally or mentally severely impaired passengers with disabilities who cannot understand the instructions of the staff on board) have a limit on the number of passengers:

a.Up to 2 when the number of seats on the flight is 51-100;

b.Up to 4 when the number of seats on the flight is 101-200;

c.Up to 6 when the number of seats on the flight is 201-400;

d.Up to 8 when the number of seats on the flight is more than 400;

(3)When the number of passengers with disabilities who are not accompanied during transportation, but the number of passengers with disabilities who need assistance from others during emergency evacuation exceeds the above restrictions, the accompanying personnel shall be increased at a ratio of 1:1, but the number of passengers with disabilities shall not exceed twice the above restrictions.

(4)When transporting a group of passengers with disabilities (the number of people in a unified organization is 10 or more, the disabled with the same itinerary, flight date and flight), on the premise that the accompanying persons will be increased at a ratio of 1:1, the carrier and airport shall adopt corresponding measures to ensure safety, the number of disabled passengers may be increased as appropriate.

(1)Attendants should take the initiative to ask about the needs of passengers with disabilities who are eligible to travel, and do not discriminate against passengers.

(2)Services for disabled passengers who are eligible for flight should reflect care and warmth, attendants should respect passengers, and put them in consideration for passengers.

(3)The care for disabled passengers who are eligible to take the flight should be careful and meticulous, paying attention to service details.

(4)The staff must not discriminate against disabled passengers who are eligible to take the flight. Service personnel cannot require the disabled to receive special services (including but not limited to early boarding), but they can ask passengers whether they need a special service, equipment or other care.

(5)Talk to a disabled person in a wheelchair for more than 1 minute. It is best to talk to him with squatting, with both eyes on the same level. Do not lean on wheelchairs or other assistive devices for physically disabled persons.

(6)The staff shall not refuse or cancel the services or courtesy treatment provided by airlines for disabled passengers who are eligible to take the flight.

(7)Attendants should take the initiative to ask about the needs of passengers with disabilities who are eligible to travel, and do not discriminate against passengers.

(8)Services for disabled passengers who are eligible for flight should present care and warmth, respect passengers, and put themselves in consideration for passengers.

(1)Types of handicapped equipment that can be brought into the cabin

(2)Handicapped equipment shall be checked for free if there is no storage facilities or spaces in the cabin.

(3)Eligible disabled passengers can check in ne piece of handicapped equipment that can be brought into the cabin for free. Electric wheelchairs should be checked and delivered 2 hours before the end of check-in time, and comply with the relevant requirements for air transportation of dangerous goods.

(4)Unless otherwise specified, the handicapped assistance equipment should be checked and reclaimed close to the cabin door, so that persons with disabilities who are eligible to take the flight can use their own assistance equipment as much as possible. The transportation of handicapped equipment takes precedence over other goods and baggage, and it is ensured that it arrives on the same plane as disabled persons who are qualified to take the flight.

(5)Disabled passengers who are eligible to take the flight shall not be required to sign an exemption document and waive their right to claim compensation for damage or loss of disability aids, except for those that have been damaged at the time of checked in.

(6)Disabled passengers who are eligible to travel should provide the relevant departments with the identity certificate and quarantine certificate of the service dog, and tie the towing rope before boarding the plane; the service dog should accompany the disabled person in the seat and shall not be allowed to run freely.

(7)When a disabled person is travelling with a service dog, he or she should mention it at the time of booking and obtain the consent of the carrier.

(8)If the disabled passenger agrees to check in the service dog, the service dog and its container can be checked as baggage free of charge according to the small animal transportation procedures.

(1)Appointment Service：To provide disabled passengers with a one-stop warm service from "car door" to "cabin door", you can call the Baiyun Airport service hotline (020) 96158 24 hours in advance to make a "door-to-door" reservation. The staff records in detail the names, flights and service requirements of passengers with disabilities, and reserves parking spaces for the disabled. After the reservation is successfully completed, on the day of the passenger's flight, the "Accessibility· Love" staff will wait for the passenger at the reserved place in advance.

(2)Docking Service：After the staff receives the flight information from the airline, they must arrange a special personnel to receive the passengers, and provide wheelchairs, hearing aids and other equipment for the disabled passengers free of charge.

(3)Reservation and ticketing services for the disabled：

a.Passengers with disabilities must purchase tickets at the airline sales department or the ticket office of a designated sales agent for ticket purchases and reservations.

b.Disabled persons who have no accompanying persons during transportation but need assistance from others during emergency evacuation shall inform the carrier or its sales agent of the disability, required services and assistance requirements when making a reservation.

c.48 小时The need of the following equipment, facilities or services provided by the carrier for eligible disabled passengers should be mentioned at the time of seat reservation, and no later than 48 hours before the departure time of the flight:：

1）Medical oxygen for use on aircraft;

2）Check-in electric wheelchairs;

3）Provide special narrow wheelchairs on board;

4）Provide services to disabled groups with boarding conditions;

5）Bring a service dog into the cabin.

6）Except for the following circumstances, persons with disabilities who are eligible to board the flight shall not be required to provide medical clearance:

①Need to use medical oxygen in flight;

②The carrier has reasonable grounds to believe that the disabled cannot safely complete the air travel without additional medical assistance during the flight. The medical clearance shall be issued within 10 days before the flight departure date of the disabled passenger who is eligible to board the flight.

d. Baiyun Airport provides priority security check passages for disabled passengers, and sets up an independent and private security check space for disabled passengers who are eligible to take the flight. If a private security check is requested, it should be arranged in time. In the process of security inspection of the handicapped equipment, if the security inspector judges that the handicapped equipment may contain weapons or other prohibited items, special inspection procedures may be carried out.

e. The staff shall inform eligible disabled passengers that they shall be responsible for the excretion of service dogs in the cabin.

f. Provide seamless attention services, staff in all positions should take the initiative to inquire passengers' needs and give timely care and assistance when they see the passengers with courtesy stickers.

g. 

Eligible disabled Passengers and their escorts should be arranged to board the aircraft with priority and off-peak off the plane. If the number of passengers need to be reduced, the transportation of eligible disabled persons and their escorts should be guaranteed first. When the flight is irregular, disabled passengers should be given special care, timely be informed the flight delay information, actively assisted in refunds, endorsements, follow-up flight arrangements and rest, and considered barrier-free facilities and equipment when arranging accommodation.

h. The ground service personnel should provide boarding assistance as much as possible, including providing free personal escort, ordinary wheelchairs, narrow wheelchairs, and special narrow wheelchairs on board to disabled passengers who are eligible for boarding.

(1)The supervision and assessment of services for disables and the handling of complaints by phone calls must be processed within 7 working days. In accordance with the "Administrative Measures on Air Transport for the Disabled", we conduct self-assessment of the air transport service capabilities for the disabled every year to ensure that it continues to meet the requirements of the civil aviation authority on air transport services for the disabled. Announce the service plan for the disabled to the society in a way that is easily accessible by the disabled, such as in writing or on the Internet;

(2)In order to ensure the update of knowledge and service proficiency of employees, it is necessary to arrange initial training and re-training in a timely manner in accordance with the requirements of the relevant training system. Generally, re-training must be organized within 36 months of the employee’s employment. Training records should be kept for more than three years and subject to inspection by the civil aviation authority at any time.

(1)Passengers need to purchase tickets in advance at the direct sales agency of the carrier or the ticket office of a special authorized sales agent.

(2)Injured and sick passengers who have successfully applied for various special services should arrive at the counter to complete check-in procedures at least 2 hours before the flight takes off. When going through the check-in procedures, the condition of the injured or sick passenger and the medical clearance issued by doctor should be checked. If it does not meet the transportation regulations, the transportation may be refused.

(3)Passengers who need a stretcher during the flight should apply in advance. Stretcher passengers must be accompanied by an accompanying person. The check-in procedures for the accompanying person should be handled at the same time as the injured or sick passenger.

(1)The "Medical Clearance" is valid within the prescribed time limit before the flight departs. For passengers with serious illness, it is required to fill in within 48 hours;

(2)Injured and sick passengers are required to submit the "Medical Clearance" for examination when purchasing tickets and going through the check-in procedures.

(1)Flight Service

a.Provide flight information for injured and sick passengers, issue courtesy stickers, assist in check-in procedures, on-site guidance, priority security checks, and priority boarding.

b.For the entire process from the check-in procedure to boarding of injured and sick passengers, the on-site staff should promptly discover, pay attention, and provide considerate services.

c.Injured and sick passengers enjoy priority boarding, and ground service personnel should provide boarding assistance as much as possible.

d.For WCHS type passengers, the passengers are sent to the cabin door of the aircraft. For the remote stands, use wheelchairs to transport passengers to the aircraft elevator car, and use manual movement or platform vehicles to assist them to the aircraft cabin door.

e.For WCHC type passengers, a boarding wheelchair will be provided to transport the passenger to the seat in the cabin and assisted seating will be provided as well. In the case of remote stands, use the boarding wheelchair to transport the passengers to the aircraft passenger elevator car, use manual movement or platform car assistance to transport the passengers to the door of the aircraft cabin, and send the passengers to the seats in the cabin with assistance.

a.After receiving the information of injured and sick passengers, the service staff shall prepare relevant service equipment (such as wheelchairs, etc.) in advance, and wait at the arriving gate 5 minutes before the plane arrives.

b.After the plane arrives, the service staff will hand over with the flight attendant and sign the "Special Passenger Flight Service Form".

c.Assist passengers to disembark and help injured and sick passengers to pick up their carry-on items and service aids (if the passenger is a stretcher passenger, the "Accessibility· Love" staff need to assist in the transit).

d.If the injured and sick passenger needs to pick up the service aid equipments, such as a wheelchair, at the arriving gate, the ground service staff will promptly notify the baggage handlers to send the wheelchair to the aircraft door.

e.Guide the injured and sick passengers to the arrival exit and assist them in picking up their checked luggage.

f.After the passenger leaves the airport, make a record of the ledger and keep the information of the sick and disabled passenger on file for future reference.

For the injured and sick passengers who have applied but cannot be transported by our company should be well explained. If the passenger’s situation is urgent and life-threatening, the passengers should be assisted as far as possible to contact professional rescue agencies, endorse other airlines with conditions, or choose other transportation methods.

(1)Patient information reception and transmission

a.If the staff finds a passenger with sudden (critical) illness, they should immediately notify the relevant department.

b.After receiving the report of the situation, the relevant department immediately notified the medical staff to go to the site for treatment; after the medical staff arrived on the scene, if the situation was serious, they were transferred to the local hospital for treatment.

c.After the treatment is completed, a dedicated person should report the specific situation and record it properly.

(2)Patient Service Process

a.Staff of all positions should immediately report to the relevant department if a passenger with a sudden (critical) illness is discovered; timely record and report the passenger's situation, wait for the medical staff to arrive at the scene, and maintain the order of the scene during the period;

b.Medical staff arrive at the site within the required time limit; determine the patient's condition and deal with it accordingly.

c.The staff assists in first aid work according to the requirements of professionals.

(3)Patient Indemnification Process

a.Non-arrival flights: The ambulances, airport medical staff, and first aid equipment arrive at the designated parking stand in advance and wait.

b.Ground aircraft: Ambulances and medical personnel arrive directly on the designated aircraft, and the approval of the CIQ must be obtained before boarding the international or regional flights.

c.Airport medical staff board the aircraft and handover patients from the flight crew, and carry a stretcher on board when necessary.

d.Assist in lifting the patient off the plane and onto the ambulance. After the patient got into the ambulance, the driver of the special ground service team led the exit and the airport arranged for release.

e.Assist patient passengers, family members of escort on board or other personnel to go through relevant procedures, and assist patient passengers and family members of escort on board to go through immigration formalities on international flights.

f.Go to the hospital to assist patients and passengers with relevant procedures.

(1)For pregnant women who are less than 8 months (32 weeks) pregnant, except those diagnosed by a doctor to be unsuitable for flight, they should go through the check-in procedures with valid ID and proof of due date and accept transportation as general passengers.

(2)Healthy pregnant women who are pregnant for more than 8 months (32 weeks) (inclusive) but less than 9 months (36 weeks), if they want to take the flight, should submit the "Medical Clearance" before the specified time limit for the flight, and indicate that it is efficient before a specific date. The contents of the "Medical Clearance" include the passenger's name, age, pregnancy period, due date, itinerary and flight date, suitability for boarding, and matters requiring special care on board.

(3)Passengers with the following conditions will not be accepted:

a.Pregnant 9 months (36 weeks) (inclusive) or more.

b.The due date is within 4 weeks (inclusive).

c.The due date is approaching but the exact date cannot be determined, is known to have multiple births or is estimated to have complications in childbirth.

d.Less than 7 days after natural childbirth, dystocia or premature childbirth is diagnosed by a doctor as unsuitable to take the flight.

(1)Ticketing

There are no restrictions on reservation time and sales channels for pregnant women under 32 weeks; pregnant women from 32 weeks (inclusive) to 36 weeks (excluding) should apply the air travel needs to the ticket office directly of the airline at the original place 24 hours before the flight departs to handle ticket purchase processes. The airport staff should provide the contact phone number of the airline in time, and the passenger shall apply to the airline by themselves.

(2)Check-in

a.When going through the check-in procedures, the check-in personnel should determine whether the pregnant woman’s transportation conditions comply with the airline’s regulations.

b.The check-in personnel should take the initiative to inquire about the seat requirements of pregnant passengers. Seats should be arranged in more spacious seats that are convenient for flight attendants to care (such as the front row or close to the toilet), but they should not be arranged at the emergency exit of the aircraft.

c.Passengers who cannot provide proof of suitability for flight over 32 weeks of pregnancy will not be accepted.

(3)Security Check

Guide passengers to use priority security check passages. If passengers need to be checked manually, they can be given humane treatment based on the principle of safety.

(4)Boarding

When pregnant passengers boarding the plane, the staff should ask about the passenger's pregnant week and check the passenger's perinatal inspection certificate. If the pregnancy period has exceeded the carrying requirements, the carriage may be refused and explain to the passenger.